Overview
Customer Success Specialist Jobs in Jakarta, Indonesia at Ruang Partners
Title: Customer Success Specialist
Company: Ruang Partners
Location: Jakarta, Indonesia
Job Overview
The Customer Success Specialist (“Specialist”) is a key commercial position that is dedicated to delivering Mesh Bio’s healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Engineering department and the Product Manager in meeting customers’ needs.
Responsibilities and Duties
* Documenting and verifying Customer’s requirements
* Ensure post-sales deployment is performed with well-documented customer requirements and integration plans promptly.
* Implement custom requirements for configurable products such as reporting templates, patient’s questionnaires, frontend UI and recommendations logic etc.
* Lead the testing and validation of custom requirements to ensure smooth deployment
* Lead the customer onboarding process, including training, and handles feedback and funneling them to help shape the product roadmap
* Conduct Proof-of-Concepts/Pilots where necessary to help customers validate technical requirements
* Assist the customer’s discovery process, helping to unearth the customer’s business objectives and current pain points and feedback to Product
* Provide regular deployment and project updates
* Contribute to the success of a rapidly changing and growing organization
* Some regional travel may be required subjected to visa and COVID situation
Qualifications
* Min Diploma in Life Science, Nursing or Biomedical Engineering
* 1-2 years prior experience in a customer-facing in a healthcare setting is preferred, able to handle and speak to professionals such as doctors and nurses
* Keen interest in HealthTech and comfortable in learning configurations in programming languages such as html, css, latex, python, bitbucket, semaphore
* Comfort with the testing, validation, and deployment cycle
* Comfort with collaboration, open communication, and reaching across functional borders
* Ability to multi-task and manage tasks with varying priorities
Personality requirements: Driven, client-oriented, independent, and able to function in a dynamic startup environment.
Range salary: 10mil – 15mil per month
Location: Hybrid but mostly remote – Jogja/Bandung/Jakarta
