Overview

Customer Success Specialist Jobs in Plano, TX at Peloton Interactive

Strategy
Customer Success Specialist
Location

Plano, Texas, United States
Status
Full-Time

ABOUT THE ROLE

Peloton is looking to bring on an Account Manager to help us scale one of the most exciting new business areas: Corporate Wellness. In order to help democratize access to fitness, the team will engage top organizations to bring world class fitness to their employees through our Digital and Connected Fitness offerings.  The ideal candidate will own the relationship with employer partners and benefits providers post-sale. We value high-energy, motivated, and tenacious individuals.  This team is a great fit for anyone looking to make their mark at a market-leading fitness company.

YOUR DAILY IMPACT AT PELOTON

Own the overall success of your book of business by assessing client needs, identifying risks, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with corporate wellness partners

Lead our Corporate Wellness partners through the full customer lifecycle post-sales from program launch through contract renewal

Service, manage, and execute against a book of business, driving key program outcomes such as activation, engagement and partner & member satisfaction and retention

Serve as a strategic thought partner to our Corporate Wellness employers to help shape their benefits and wellness strategy

Contribute to product roadmap planning, provide an important partner and member voice internally, and champion new product offerings with our Corporate Wellness partners

YOU BRING TO PELOTON

3+ years experience in implementation, customer support, customer success, or account management with focus on retention and renewal

Proven track record of meeting goals and deadlines, inclusive of customer-retention or relationship management metrics

Passion for fitness and changing the corporate wellness landscape

Excellent communication skills, both verbal and written, with an emphasis on quickly gaining trust

Ability to innovate and creatively solve problems in a highly collaborative manner

Strong project management skills and a demonstrated ability to work successfully on cross-functional teams

Ability to prioritize and balance multiple customers

Entrepreneurial mindset with startup or B2B2C experience a plus

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ABOUT PELOTON:

Peloton provides Members with expert instruction, world-class content and the fitness industry’s leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, …

Title: Customer Success Specialist

Company: Peloton Interactive

Location: Plano, TX

Category:

 

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