Overview
Customer Support Assistant Jobs in Charlotte, North Carolina, USA at Property Soar
About Us
At Property Soar, we specialize in providing tailored real estate solutions for residential and commercial clients across the area. Our mission is to deliver excellence through reliable service, strategic property management, and a client-first approach. As we continue to grow, we are looking for a dedicated and detail-oriented Personal Assistant to join our dynamic team.
Job Description
We are currently seeking a Customer Support Assistant to join our growing team in Charlotte, NC. This role is ideal for someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced environment. The Customer Support Assistant will be responsible for providing frontline support to clients, responding to inquiries, and ensuring customer satisfaction with our services.
Responsibilities
Respond to customer inquiries via phone and email in a professional and timely manner
Provide accurate information regarding our services and policies
Resolve customer issues efficiently, ensuring a positive client experience
Maintain detailed and organized records of customer interactions
Collaborate with internal departments to follow up on client needs
Assist with administrative tasks and customer documentation as needed
Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree preferred
1+ year of experience in customer service or administrative support
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency with Microsoft Office and basic computer skills
Ability to multitask and remain organized under pressure
Benefits
Competitive salary: $32,000 – $36,000 per year
Growth opportunities within the company
Supportive and professional work environment
On-the-job training to develop skills and knowledge
Paid time off and holidays
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Industries: Residential Building Construction
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Title: Customer Support Assistant
Company: Property Soar
Location: Charlotte, North Carolina, USA
Category: Customer Service/HelpDesk (Office Administrator/ Coordinator, Customer Service Rep, Admin Assistant), Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
