Customer Support & Claims Specialist

Overview

Customer Support & Claims Specialist Jobs in Montréal, Quebec, Canada at Concilia

Company Overview  Concilia Services Inc.  is a leader in class action settlement administration. We offer turnkey solutions for claims processing, settlement fund disbursement, fraud detection, and

client support

. Our team specializes in ensuring efficient and seamless handling of claims while maintaining compliance with legal and technological standards.

Job Description

 As a Customer Support & Claims Specialist  at Concilia, you’ll be the first point of contact for claimants navigating the class action process. You’ll provide courteous, bilingual (French & English) support via phone, email, and chat, ensuring claimants receive timely and accurate assistance.

Your role

includes reviewing and processing claims, flagging inconsistencies, and maintaining meticulous records. We’re looking for someone who thrives in a detail-oriented environment, excels at customer service, and can work independently. If you’re tech-savvy, organized, and eager to support meaningful legal work, we’d love to hear from you. Position Details

Job Title:

Customer Support & Claims Specialist

Employment Type:

Full-time

Schedule:

Monday to Friday, 9:00 AM – 5:00 PM (with

flexibility

to start earlier if needed) Possibility of occasional overtime upon request  

Work Environment

:  Primarily remote, with in-office meetings as needed Employees must be willing to work from the office if job requirements change  

Key Responsibilities

 As a Customer Support & Claims Specialist, you will be responsible for handling inquiries, reviewing documentation, and maintaining accurate records as part of the claims’ administration process. Core responsibilities include:  Responding to inquiries via phone, email, and chat with

professionalism

and efficiency Managing support tickets from intake through resolution, ensuring timely follow-up and closure Reviewing forms and documentation to verify completeness, accuracy, and compliance with established guidelines Identifying issues or potential fraud and escalating appropriately Collaborating with team members to improve processes and ensure a consistent service experience Maintaining detailed records of interactions and processed claims using internal systems Generating reports and adhering to data privacy and security standards Staying current with internal procedures and project-specific requirements  

Qualifications & Skills

 Mandatory Requirements  Fully bilingual (French & English)  – written and spoken Strong customer service experience , preferably in a call centre or claims-related field Proficiency with PC, phone systems, and IT tools  Ability to work independently  with minimal supervision Strong

problem-solving

 and decision-making  skills Excellent organizational skills ,

attention to detail

, and efficiency Professional, punctual, and polite   

Preferred Qualifications

 CEGEP diploma  (not mandatory but an asset) Experience using a ticketing system or other customer support platforms Prior work experience in claims processing, legal, or financial services   Why Join Concilia?  

Innovative

& growing company  in a specialized field Flexible

work-from-home

environment  

Competitive salary

 and

professional growth

opportunities Engaging and

dynamic

team

Title: Customer Support & Claims Specialist

Company: Concilia

Location: Montréal, Quebec, Canada

Category: Customer Service/HelpDesk (Bilingual, Customer Service Rep), Administrative/Clerical