Overview
Customer Support & Ecommerce Admin Jobs in Philippines at More Staffing LLC
Title: Customer Support & Ecommerce Admin
Company: More Staffing LLC
Location: Philippines
Customer Support & Ecommerce Admin
We’re hiring a Customer Support & Ecommerce Admin to support a fast-growing ecommerce brand specializing in leather bags and accessories. This role combines customer-facing support with backend ecommerce operations, helping deliver a seamless and high-quality customer experience.
As the company’s first external hire, you will play a key role in building efficient workflows, improving response times, and setting the standard for customer communication as the business scales.
Key Responsibilities
1. Customer Support (Primary Focus)
- Manage and respond to customer inquiries via email (approximately 10–15 per day)
- Ensure all responses are sent within 24 hours
- Handle inquiries related to orders, shipping, returns, refunds, and product details
- Maintain clear, professional, and brand-aligned communication
- Identify recurring customer concerns and suggest process improvements
2. Ecommerce Operations & Admin
- Support backend ecommerce tasks using Shopify or similar platforms
- Update order statuses and assist with order processing workflows
- Maintain and update product listings and product information
- Track and report common customer inquiries and issues
- Assist in improving internal processes and operational efficiency
3. Order & Customer Experience Management
- Monitor order flow and ensure timely updates to customers
- Resolve order-related concerns and escalations efficiently
- Maintain accurate records of customer interactions and resolutions
4. Growth & Channel Support (Secondary)
- Respond to customer inquiries across additional channels (e.g., social media DMs)
- Conduct basic influencer outreach by messaging relevant profiles
- Track outreach efforts, responses, and follow-ups
- Support customer experience across multiple channels as volume grows
5. Administrative & Workflow Support
- Document processes, workflows, and customer interactions clearly
- Help establish structured systems for support and operations
- Take ownership of assigned tasks and ensure timely completion
Qualifications
Required
- Experience in customer support, ideally within ecommerce
- Strong written English communication skills
- Ability to handle customer concerns professionally and efficiently
- High attention to detail and strong organizational skills
- Ability to work independently and take ownership
- Proficiency in Google Workspace
Preferred
- Experience with Shopify or similar ecommerce platforms
- Experience managing returns, refunds, and order tracking
- Familiarity with multi-channel support (email, social media, chat)
- Background in ecommerce operations or backend workflows
- Experience with influencer outreach or social media coordination
- Proactive mindset with strong problem-solving skills
Success Metrics
- Maintain response times within 24 hours
- Deliver clear, professional, and high-quality customer communication
- Reduce backlog and improve response efficiency
- Execute influencer outreach consistently and in an organized manner
- Contribute to smoother operations and improved workflows
