Overview
Customer Support Executive (E-Commerce) – For Trekmad Jobs in Dhaka, Bangladesh at Bdjobs.com
Title: Customer Support Executive (E-Commerce) – For Trekmad
Company: Bdjobs.com
Location: Dhaka, Bangladesh
Trekmad is looking for Customer Support Executive (E-Commerce)
Job Description / Responsibility
Job Summary: The E-Commerce Customer Support Executive will be responsible for providing timely and professional support to customers of TREKMAD, ensuring smooth order processing, issue resolution, and a positive shopping experience. The candidate must be experienced with Shopify Admin, order tracking, refunds, and customer communication through multiple channels (chat, call, and social media).
Key Responsibilities:
Customer Communication & Support
- Handle customer queries through Facebook Page, Website Chat, and WhatsApp.
- Respond to order-related inquiries (order status, delivery updates, returns, exchanges, and refunds).
- Maintain a polite, helpful, and brand-consistent tone in all customer communications.
- Monitor customer feedback and solve complex issues to the Operations or Management team.
Order Processing & Shopify Tasks
- Manage orders through Shopify Admin Interface – check fulfillment status, process refunds, and update order notes.
- Follow up on pending or delayed deliveries and communicate updates to customers.
- Assist in resolving failed, duplicate, or canceled orders.
Reporting & Coordination
- Maintain daily call/chat log reports and share summaries with the Coordinators.
- Record customer complaints or return reasons for analytics and improvement tracking.
- Coordinate with the Warehouse, Delivery, and Product teams to ensure prompt resolutions.
- Review daily order trends and share insights about customer behavior and recurring issues.
Educational Requirements
- Bachelor/Honors
- Skills Required: Customer Support through Phone, Microsoft Office, Google Sheets, Internet browsing & online work ability., Expertise on Customer Relationship Management (CRM) handling.
Experience Requirements
- 1 to 3 year(s)
- The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup, Online Retail Startup
Job Location
Dhaka (Uttara Sector 4)
Salary
Tk. 12000 – 15000 (Monthly)
