Overview
Customer Support Executive Jobs in Puchong, Selangor, Malaysia at WOGI
Title: Customer Support Executive
Company: WOGI
Location: Puchong, Selangor, Malaysia
Key Responsibilities:
- Promptly responding to clients and customer queries via email and social media channels.
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with Operations and Client Success to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to operations, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Respecting client confidentiality at all times.
Key Requirements:
- High school degree. Bachelor’s degree in Business, Communications, or a related field may be advantageous. Fresh Graduates are encouraged to apply.
- Practical experience with help desk software, such as Zendesk may be required.
- Previous experience in a customer service role for digital services is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- Superb written and verbal communication skills in English, Chinese and Malay.
You will love this role if you are:
- An owner. You take up problems in your immediate vicinity and solve them. You also advocate for our values and culture, both internally and externally.
- Willing to jump into projects and situations with ambiguous details in multiple domains, and make sense of the chaos
- Hungry, with a willingness to go after knowledge and learning to the best of your ability
- Strong in negotiation and persuasion, enjoy networking sessions and thrive in making real connections happen
