Overview
Data Entry Jobs in Wilkes-Barre, PA at UNITY Systems
Facility: Atlanta Gynecologic Oncology
Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers. Core Responsibilities and Essential Functions: Customer Service: – a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. – b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. – c. Communicating quickly and often with patients, if there is a delay or wait for patient care. – d. Working with both clinical staff and providers in a team approach. – e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long 45% Operations/Revenue Cycle: – a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. – b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. – c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. – d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits – e. Contacting patients for appointment reminders 45% Administrative: – Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests – Other duties as assigned by management. 10% Required Minimum Education: High school diploma or equivalent. Required Required Minimum License(s) and Certification(s): Additional License(s) and Certification(s): Required Minimum Experience: 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required Required Minimum Skills: Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
Title: Data Entry
Company: UNITY Systems
Location: Wilkes-Barre, PA
