Overview
Data Entry Assistant Jobs in Remote at karachi tutor academy
In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call, ticket, and other electronic means. You will work directly with internal and external customers, which requires strong communication skills. You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time. You will also be responsible for appropriately triaging and escalating issues, which requires a basic understanding of the different application products and solutions. The investigation and basic technical troubleshooting responsibilities include gathering information, using troubleshooting tools, capturing log files, leveraging knowledge articles, shadowing end users, and testing workflows. The work is semi-routine in nature and requires both independent and collaborative work in a fast paced environment. You will be responsible for adhering to regulatory policies, such as HIPAA, and Oracle Health policies, procedures, and customer requirements.
Career Level – IC0
Answer and place internal and external calls via contact center solution.
Manage customer incident and service requests in the appropriate systems and in a timely manner.
Communicate effectively and provide exceptional customer service to Oracle Health customers, both Commercial and Orachel Health Federal customers.
Ensure that the appropriate internal and customer follow-up is performed within the published timelines.
Provide real time technical support, basic technical troubleshooting, and investigation including: shadowing end users devices, gathering log files, leveraging knowledge articles, and using troubleshooting tools.
Documentation of issue, investigation, and customer interaction.
Basic understanding of different products, solutions, and/or features within the application.
Triage and escalation, when necessary, of unresolved issues.
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Title: Data Entry Assistant
Company: karachi tutor academy
Location: Remote
