Overview
Data Entry Clerk Jobs in West Palm Beach, FL at HearUSA, Inc.
The Front Office Supervisor is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. This role directs, implements, and maintains a service and management philosophy that guides associates on providing a high-level guest experience, ensuring personalized service is offered to every guest.
Essential Job Functions and Responsibilities
Safety and Environmental Performance
Ensuring that all applicable safety regulations are communicated and adhered to by personal example
Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
Adhere to SOPs and other work procedures as required to ensure guest satisfaction and consistent service is delivered to our patrons
Immediately report all injuries to Loss Prevention, as well as the manager on duty
Work Requirements
Support the vision, mission, and service standards of the Galt House Hotel by providing positive, consistent service that exceeds guest expectations
Supervise and train Front Desk Agents daily to ensure consistency in Galt House Hotel standards and guest satisfaction
Make a daily reservation count of arrivals and departures to aid in the selling of rooms
Use suggestive selling techniques to upgrade room types and promote other services of the hotel
Register all incoming guests in a friendly and efficient manner
Stay up to date on room rates, packages, discounts, and how to handle each
Develop a thorough knowledge of room types, location, literature, furnishings, and other amenities that are included
Handle complaints courteously and relay them to your manager for appropriate action
Plan, schedule, organize, coordinate, and administer front office activities. Perform responsibilities of Front Desk Agent
All other duties as required
Qualifications
High School Diploma or GED
2 years of customer service experience, preferably in the hospitality industry
Basic computer and math skills
Professional telephone etiquette and office skills
Excellent oral and written communications skills
Fluency in English with preferred experience in a foreign language
Ability to input and access information in the property management system/computers/point of sales system
Ability to type proficiently
Ability to suggestively sale
Ability to analyze and solve problems
Working Conditions
Performing under various temperature conditions
Operating outdoors and indoors
Heavy lifting
Standing for extended periods
Walking long distances
Under variable noise levels
Around dust and mite hazards
Around fumes and odor hazards
Around chemicals
Required to wear a company-provided uniform when applicable
Working around moving machinery/heavy equipment
Slippery and uneven walking surfaces
Title: Data Entry Clerk
Company: HearUSA, Inc.
Location: West Palm Beach, FL
