Overview
Data Entry Clerk Jobs in Dallas, TX at Hana Group
Title: Data Entry Clerk
Company: Hana Group
Location: Dallas, TX
Company Description
Brandt Construction
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Los Angeles, United States. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers and ensuring their satisfaction through efficient problem-solving and clear communication.
Respond promptly and professionally to customer inquiries via phone, email, and chat
Handle customer complaints and concerns with empathy, working towards satisfactory resolutions
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of company products, services, and policies
Collaborate with other departments to address complex customer issues
Document customer interactions and update account information in our customer service software
Identify and escalate priority issues when necessary
Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience
Multi-task effectively in a fast-paced environment while maintaining attention to detail
Adapt to changing customer needs and company policies with flexibility and professionalism
