Overview
Data Entry Clerk / Administrative Assistant Jobs in Calgary, Alberta, Canada at PBS Systems
Title: Data Entry Clerk / Administrative Assistant
Company: PBS Systems
Location: Calgary, Alberta, Canada
Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 2
Internal Job Title: Informatics Administrator
Reports To: Team Lead, Informatics Admin
Job Requirement(s): Occasional weekend/holiday work
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role
As an Informatics Administrator you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS.
Job Responsibilities
Provide excellent support to our customers in our software
Support and troubleshoot issues that are both called in and emailed to the Support team
Write up tickets and investigate issues that arise
Escalate issues to the corresponding teams where needed
Loading and coding of Financials, DOC’s (1, 2,3 and Custom), Income Dashboards, Manufacturer Inspections and Tire Storage stickers
Program new loaner setups and assist in existing loaner adds/changes
Work on and maintain letterhead for existing customers and be backup for new letterhead creation for go live dealers
Communicate with customers for approvals of documentation such as Financials, DOCS and Inspections
Maintain documentations and update as processes change within the department
Responds to both internal and external support requests in a timely manner
Be able to talk about and be able to navigate our DMS Software to be able to better assist
Willingness to commit to an ongoing system of education and cross-training
Qualifications
1-2 years previous experience in a related industry or field
Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
High School Diploma
Excellent communication skills
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking & prioritization
Ability to work occasional weekends (Saturday and Sunday) to support our software installations
Ability to work occasional Canadian & US holidays to support our software installations
What We Offer
Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Competitive annual base salary
Bonus for product certification up to $4,800 per year
Great referral bonus
Staff discounts with GM, Dell, Goodlife and more.
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
