Overview
Data Entry/Junior Administrative Assistant Jobs in Reno, NV at Bruce Mackay Pump and Well Service, inc.
Full Job Description
Data Entry/Junior Administrative Assistant
This is an entry level position, and we are willing to train the right person. We are seeking a meticulous and detail-oriented individual to join our team. In this role, you will be responsible for accurately entering credit card charges, invoices, timecards, and other data entry in support of our Accounting Department, along with other receptionist tasks. The ideal candidate will possess excellent organizational skills, a strong attention to detail, and the ability to work efficiently within deadlines.
Offering a pay range of $15 – $17/hour for this position.
We also pay you weekly!
Duties: Include but are not limited to the following:
Data Entry: Gathering invoices, statements, reports, personal details, documents and information from employees, other departments, and clients. Verify accuracy of invoices. Entering invoices and credit card charges into the firm’s financial system. Reviewing and processing employee expense reports, including exports from the firm’s expense management software).
Phones: Answering, transferring calls or referring inquiries. Uses a multi-line telephone console. Must be professional and courteous. Answer all incoming calls within 1-3 rings. Make outbound calls to follow up on customer inquiries or resolve issues, and provide basic company information.
Booking Jobs: must be able to accurately create, update and maintain customer records. Input information from customers and transfer the call to the proper department.
Reception duties: Welcome clients and visitors. Maintenance of Reception area, set up and clean-up of conference table for meetings, maintenance of common areas including kitchen, copiers and supply areas. Includes straightening up of all areas, daily cleaning, loading and unloading dishwasher.
Documentation: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions. Maintain and update physical or electronic files.
Process daily mail: including copy for distribution to team members, scan and save to appropriate client subfolder in document management system
Confidentiality: Handle sensitive and confidential information with discretion and adhere to data privacy regulations.
Problem Solving: Identify and troubleshoot data entry issues and communicate effectively with team members to resolve them.
Communication: Act as a point of contact for our clients and vendors, handling inquiries, resolving issues, and delivering product/service information with professionalism and courtesy.
Customer Support: Support customers in booking jobs, addressing billing inquiries, troubleshooting product/service issues, and processing returns, ensuring their needs are met with efficiency and effectiveness. A commitment to providing exceptional customer service and resolving issues promptly and professionally.
Adaptability: Adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Problem Solving: Analyze customer concerns and proactively find solutions, escalating complex issues to higher levels of support when necessary to ensure swift resolution.
Active Listening: Expertise in attentively listening to customer inquiries and concerns, showcasing empathy and a deep understanding.
Communication Skills: Clear and concise verbal and written communication skills …
Title: Data Entry/Junior Administrative Assistant
Company: Bruce Mackay Pump and Well Service, inc.
Location: Reno, NV
Category:
