Overview
Data Entry Specialist Jobs in Bensenville, IL at Creeden & Associates
This position will be responsible for:
Manages Front Line Service Coordination for our customers and Creating trouble tickets for our engineers
Help Monitor and Dispatch tickets to support engineers
Answer telephone calls and direct walk in
Schedule and coordination of support and technicians work calendars
Compile daily ticket status reports
Escalation of problem tickets to meet SLA targets
Ticket QA assessment
Monthly ticket reports- Debriefing of Service Calls
Ensure the quality of service
Ensure customer satisfaction
Perform miscellaneous job-related duties as assigned (Customer Billing of Service invoice, contracts, credit memos, etc., AP & AR, Data Entry, administrative duties for VP and office administration as needed)
Skill Requirements
Prior Dispatching Experience is a plus
Positive Plus if you have some knowledge in technology (Servers, Software, Computers, Routers & Switches) We are an IT Consultant and this helps coordinate scheduling effectively and efficiently
Knowledge of Windows Desktop & Server OS and MS applications (Windows 10, MS Office, QuickBooks)
Documentation Skills, Data Entry Skills, Telephone Skills, Reporting Skills
Personal Requirements
Strong communication skills, written, listening & spoken
Strong organizational, priority and time management skills with ability to multitask
Highly motivated, sense of responsibility, self-discipline & willing to learn. Must be able to learn quick and adapt to a fast passed and often changing environment.’
‘Work Location: Boise, Idaho
Job Type: Full-time
Pay: $23.00 – $25.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Application Question(s):
Are you in Idaho?
When could you start?
We dispatch IT Engineers for Service- how comfortable are you with technical terminology?
Can you pass a background check & Drug Test? We are a Felon Free & Drug Free Work Force.
Experience:
Multi-line phone systems: 3 years (Required)
Dispatching: 5 years (Required)
Quickbooks: 3 years (Required)
Work Location: In person
Title: Data Entry Specialist
Company: Creeden & Associates
Location: Bensenville, IL
