Overview
Data Entry Technician Jobs in North Canton, OH at BIRDI, INC
Essential Duties/Responsibilities:
Interpret prescription orders and enter data accurately and timely
Place outgoing phone calls to patients, doctors and insurance companies to obtain clarification on prescription orders
Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
Proper handling of routine inquiries on multiple products from members, providers, pharmacies, and employer groups
Document all call information according to standard operating procedures
Research required information using all available resources
Maintain record of correspondence, recording details of inquiries, complaints, comments, as well as actions taken
Utilize multiple company database programs for accessing member information
Achieve individual performance goals for productivity and quality
Maintain confidentiality of patient and proprietary information
Other duties as assigned
Required Skills/Abilities:
A knowledgeable individual with appropriate industry experience, preferably in the healthcare or mail order/specialty pharmacy industry
Ability to independently identify, research, resolve or escalate issues
An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
Excellent interpersonal skills with a strong customer focus
Ability to work with peers in a team effort
Demonstrated ability to manage multiple priorities and deadlines
A well-organized and self-directed individual who is able to work with minimal amount of supervision
Capability to efficiently complete tasks in a fast-paced environment
Proficient in Microsoft Office and industry related software programs
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Education/Experience:
High School Diploma or GED
Registered Pharmacy Technician licensed and in good standing with applicable State Board of Pharmacy
Pharmacy technician experience
Preferred Skill/Abilities:
Bachelor’s degree
Pharmacy technician experience
Bilingual in English and Spanish
Certified Pharmacy Technician, licensed through the Institute for the Certification of Pharmacy Technicians (ICPT) or Pharmacy Technician Certification Board (PTCB)
Work Environment/Physical Requirements:
Typical office environment, with minimal exposure
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Data Entry Technician
Company: BIRDI, INC
Location: North Canton, OH
Category:
