Overview
Desk Assistant – U Club Sunnyside Jobs in Mountain View, California, USA at American Campus Communities
Desk Assistant – U Club Sunnyside
Department: Property Admin
Employment Type: Part Time
Location: U Club Sunnyside – Morgantown, WV
Reporting To: Resident Experience Manager
Description
The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three key areas that ensure the smooth operation of the front desk.
Essential Duties and Responsibilities
(other duties may be assigned):
Maintain Community Standards and Safety
Assist in identifying and reporting maintenance and safety issues.
Help manage fire and emergency situations, notifying professional staff when possible.
Know the location and operation of fire safety equipment.
Assist in security checks of the property during shifts.
Know emergency telephone numbers.
Monitor student conduct and noise levels, and notify On-Call staff as needed.
Help communicate policies and regulations.
Assist in maintaining quiet hours.
Assist Students:
Provide Customer Service
Welcome and orient new residents, helping them locate rooms and facilities.
Provide information about campus services and agencies.
Follow proper procedures for issuing and returning equipment.
Assist guests with contacting residents and ensure visitor procedures are followed.
Perform Administrative Tasks
Assist staff during check-in and check-out processes.
Maintain administrative logs as directed.
Perform other tasks as assigned.
Be punctual for scheduled shifts.
American Campus Communities Culture Commitments
Foster a culture of inclusion, diversity, and equality, with a focus on empathetic leadership and accountability.
Encourage everyone to take pride in the community, including picking up trash.
Represent American Campus positively in all interactions.
Note:
Activities may be recorded for quality or training; compliance with policies is required.
Skills, Knowledge, and Expertise
High School diploma or equivalent and related experience.
Customer service experience.
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Title: Desk Assistant – U Club Sunnyside
Company: American Campus Communities
Location: Mountain View, California, USA
Category: Customer Service/HelpDesk (Customer Service Rep), Administrative/Clerical
