Overview
Detention Desk Officer Jobs in Evanston – Illinois – USA at Knewin
Position Type:
Police/ Detention Desk Officer
Date Posted:
3/26/2024
Location:
Police Department
Date Available:
TBD
‘); ‘ Closing Date:
04/16/2024
Answers, screens, and routes non-emergency telephone calls and walk-in inquiries.
Explains police department procedures, services, and similar information requests accurately, professionally, and within departmental and City standards.
Receives complaints from public concerning crimes and police emergencies.
Identifies problem situations and utilizes different methods ofproblem solving.
Solicits information to determine appropriate resources needed to respond to requests for service.
Prepares reports to document arrest information such as, name, address, charge, and arresting officer.
Fingerprints and photographs prisoners, restrains prisoners when necessary, serves prisoners meals, and processes bail bonds, arranges for prisoner transportation to court and releases prisoners from custody.
Monitors prisoners via closed circuit television and/or physically.
Monitors arrest registers, using computer-based information system to ensure timely processing of prisoners in accordance with procedural requirements.
Reviews booking reports of prisoners arrested to verify completeness and accuracy of reports.
Answers inquiries to explain procedures, give status of individuals, verify information, and expedite processing of prisoners.
Handles multiple tasks within appropriate time frames and operating procedures.
Receives necessary certifications and to display proficiency with CAD, LIVESCAN, LEADS and other computer based systems.
Routes requests through the Public Stuff system.
Performs other duties as assigned.
Must possess a High School Diploma, GED, or higher; some collegeeducationis preferred.
Must possess three (3) or more years of experience working in law enforcement, security, or lock-up facilities.
Must possess a valid driver’s license and a safe driving record.
Must be able to type a minimum of 25 words per minute.
Working knowledge of customer service principles and techniques.
Ability to effectively communicate and calm irate citizens, while still obtaining the necessary information to solve problems, defuse emotional situations, respond appropriately to emergency/non-emergency requests and calls.
Ability to read and comprehend manuals, general orders, laws, and legal documents.
Ability to write reports and memos using proper format, punctuation, spelling and grammar, using all parts of speech in a manner understandable to the receiver.
Ability to communicate in Spanish would be helpful.
Knowledge and use of computer systems, and ability to be trained in department-specific software and hardware.
Ability to coordinate information from a variety of sources, compile into appropriate format; interpret according to policies, practices and procedures.
Ability to work effectively with employees at all levels within the organization; ability to identify problems and best possible resolutions to problems.
Knowledge of social media, including Facebook and Twitter and ability to Live Chat and text.
Knowledge of radio procedures and rules.
Knowledge of City departments and their responsibilities.
Knowledge of geographic features and streets within the service area.
Knowledge of office procedures and practices.
Ability to exercise good judgment and make sound decisions.
Ability to understand and follow oral and written instructions.
Ability to …
Title: Detention Desk Officer
Company: Knewin
Location: Evanston – Illinois – USA
Category: Administrative/Clerical
