Overview
Director of Front Office Operations Jobs in New York, NY at The Standard Hotel
Full Job Description
Company Background
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.
The Standard’s irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.
Mission Statement
To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.
Our Purpose
The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.
Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.
We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations.It’s WHO WE ARE!
#StandardFamily
Job Title:Director of Front Office
Department:Rooms
Location:The Standard, High Line
Reporting to:Director of Rooms
Responsible for:Front Desk, Bellman, Guest Services, Hotel guests/visitors
Job Purpose:The Director of the Front Office manages all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Hotel Manager in any requested tasks.
Qualification
Essential:
· Understanding: Ability to read, comprehend and carry out instructions according to established procedures
· Comprehension: Fluent in the English language
· Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
· Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s
· Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
· Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
· Bachelor’s degree in Hotel Management/Business Administration
· At least 5 years of work experience in Front Office/Guest Services
Desirable:
· Ability to multi-task, prioritize and work in a fast paced environment.
· Ability to create, implement and analyze manual and automated reports
· Knowledgeable of all market segments, management strategies and techniques.
· Operational knowledge of reservations and national sales process.
· Knowledgeable of all corporate department funct…
Title: Director of Front Office Operations
Company: The Standard Hotel
Location: New York, NY
Category:
