Overview
Director – Technical Services, APAC Jobs in Singapore, Singapore at DN & Associates Executive Search Pte Ltd | HEADHUNTER
Title: Director – Technical Services, APAC
Company: DN & Associates Executive Search Pte Ltd | HEADHUNTER
Location: Singapore, Singapore
DN & Associates is a leading recruitment firm in Singapore that specialises in mid to senior level assignments across the Healthcare industry. Our clients include many of the world’s leading medical devices, pharmaceutical and diagnostics companies in the Asia Pacific.
Our in-depth knowledge of the talent pool and cultural diversity across the region enables us to help our clients identify the best fit for their organizational needs. We are committed to upholding the highest professional standards for both our clients and candidates.
We believe that every individual is uniquely talented, gifted with different skills and abilities that if harnessed correctly, can result in both employer-employee satisfaction. Our goal is to place candidates in roles where they can find maximum satisfaction and fulfilment, developing their skillsets to reach their fullest potential. At the same time, we serve our clients by presenting them with only the best fit for their organization.
We differentiate ourselves from our competitors by having a core team of dedicated consultants with both recruitment and commercial healthcare experience. Supported by a team of resourcers, we employ a consultative approach in client management – keeping both client and candidate updated on every step of the recruitment process. This enables us to foster strong relationships which allows our consultants to be equipped with up-to-date market information and industry knowledge.
About our client:
Our client is an established Healthcare MNC in the business of improving the quality of life for people all over the world. A Fortune 500 Company, they boost an impressive annual revenue that is in the billions. With offices in North America, Latin America, Europe, Middle East, Africa and Asia Pacific, they have operations running in more than 40 countries and their products are sold in over 100 countries.
As a driving force in the healthcare industry, they are committed to providing the highest standards of patient safety, quality and integrity as they build healthy communities worldwide. With substantial investments in research and development, the Company is deeply committed to medical training and education. Constantly seeking to make improvements in their products for the betterment of their users, they design, develop, manufacture and market their own brand of products. Along with their own brand of uniquely innovative products, they work together with a highly experienced and knowledgeable global team. By undertaking a collaborative, personalized approach to working with healthcare professionals, the Company ensures that patients using their products receive the best care and optimal results. Hence, at the core of their business is a mission to develop and introduce cutting edge products and services designed to achieve exceptional patient outcomes. They are truly, a leading innovator in their field.
Director – Technical Services, APAC
Job Description:
As the Director – Technical Services, APAC, you will be responsible for the technical and field service activities within the Asia Pacific region. You will work with the Asia Pacific Senior Leadership team to set the strategic business direction and plans to achieve/exceed the technical service objectives and profitability to be a vital contributor to the future growth of the business.
- Ensuring that the service team is contributing to the best possible customer expectations.
- Develop and execute a service strategy aligned with company goals, focusing on scalability, customer satisfaction and profitability.
- Ensure all service operations comply with FDA, ISO 13485 and other applicable medical device regulations
- Support service contract growth, upsell opportunities and renewals
- Driving improvements and change management in services processes and efficiencies
- Lead, motivate and mentor service managers and service engineers within Asia Pacific
Requirements:
- Minimum Bachelor’s degree or equivalent in Biomedical, Mechanical or Electrical Engineering
- At least 15 years in field service for medical equipment’s, with minimum 8 years in leadership role
- Deep understanding of service logistics, technical troubleshooting and compliance in the medical device industry
- Skills in leading, inspiring and engaging people to produce high quality results
- An outstanding, enthusiastic relationship builder with high emotional intelligence
We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.
EA License No.: 11C3242. Reg No.: R1103318
