Overview
Dispatch Coordinator Jobs in Kansas City, Missouri, USA at Climate Pros
Position: Dispatch Coordinator – Kansas City
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, always keep the customer database up to date and keep customers and internal partners up to date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost-efficient manner.
Duties and Responsibilities
Handle the dispatch process from initial service call to completion:
Take incoming customer calls and schedule/coordinate all service calls as they are received
Dispatch Service Technicians for each call
Monitor technician’s progress while on call and adjust dispatches as necessary
Respond to all messages left overnight
Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
Create dispatch tickets for all service calls
Debrief Service Technicians after completion of each call
Maintain the dispatch board(s)/schedule
Forecast workload for 2 — 3 days out
Maintain “On-Call” schedules for Service Technicians
Plan, schedule and manage customer’s preventative maintenance and work orders by priority.
Regularly reviews work order backlog.
Monitor and maintain work order network.
Dispatch and coordinate company driver deliveries and equipment to site or technicians.
Perform other related duties as required and assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties
, responsibilities and activities may change at any time with or without notice.
Skills, Education, and Competencies
Excellent oral and written communication skills
Ability to multitask under pressure
Experience managing and prioritizing multiple projects
Strong organizational skills
Geographical knowledge of service area or map reading skills
Experience with FM Facility Maintenance
Knowledge of industry is recommended but not required
Self-sufficient and able to work with little direct supervision
High School Diploma/ GED
3-5 years of dispatch experience
Computer knowledge must include MS Office
– Word, Excel and Outlook
Be an honest team player, growth-oriented, ability to do whatever it takes; safely!
Physical Requirements and Working Conditions
The physical demands and
work environment
characteristics are representative of those an employee encounters while performing the job’s essential functions. Work is performed in a normal office environment.
The employee is frequently required to sit, stand, walk, hear, see and talk.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting may be required.
All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
Climate Pros is an
equal opportunity employer
committed to creating a
diverse and inclusive
workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
Title: Dispatch Coordinator
Company: Climate Pros
Location: Kansas City, Missouri, USA
Category: Customer Service/HelpDesk, Administrative/Clerical
