Overview
Dispatcher, Administrative/Clerical Jobs in Indianapolis, USA at Southeastrans
SUMMARY:
Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.
ESSENTIAL FUNCTIONS:
* Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
* Places orders in computer system.
* Provides information for provider, along with projected service times.
* Transfers calls to appropriate regional team members.
* Identifies, researches, and resolves issues using the computer system.
* Follows-up on customer inquires not immediately resolved.
* Completes call logs and reports.
* Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
* Provides support to other company departments and offices regarding trip assignment.
* Ensures short and long range planning is performed to identify trips that require eligibility verification.
* Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
* Follows company policies and procedures
* Performs other duties as assigned.
* Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
* Assist members with all transportation concerns.
* Maintain an acceptable attendance and tardiness record.
* Schedule standing orders and demand trips using the NET InSight transportation management system.
* Schedule subscription trips to providers according to the Provider Assignment roster
* Maintain professionalism when dealing with medical facilities.
* Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
* Insurance verification for both dialysis and nursing home patients.
* Retrieve messages from the call center for daily appointments.
* Train new employees.
* Check member files for accuracy in the system.
* Process monthly recertification and attendance verification reports.
* Assists callers efficiently and in a polite, courteous and professional manner at all times.
* Conducts appropriate screening and eligibility functions.
* Obtains correct information to schedule appropriate modes of transportation.
* Maintains current knowledge of local operating transportation policies.
* Accurately and effectively uses trip scheduling and dispatch software.
* Maintains client, company and employee confidentiality.
* Communicates with facilities and/or providers as necessary to assure efficient transportation services.
* Coordination of urgent care and/or discharges with Trip Validation Specialist
* Keeps Supervisor informed concerning scheduling and/or service delivery problems.
REQUIRED
SKILLS AND ABILITIES
* Previous dispatch experience.
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
* Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
* Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
* Excellent time management skills.
* Excellent Negotiation skills.
* Computer literate with the ability to learn customer service software applications.
* Work requires willingness to work a flexible schedule.
QUALIFICATION
* High school diploma or equivalent.
Title: Dispatcher, Administrative/Clerical
Company: Southeastrans
Location: Indianapolis, USA
Category:
