Overview
Dispatcher, Customer Service/HelpDesk Jobs in Villa Rica, USA at Southeastrans
SUMMARY:
Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.
ESSENTIAL FUNCTIONS
* Assist consumers and clients efficiently and promptly by maintaining a polite, courteous, and professional attitude always.
* Adhere to HIPAA guidelines concerning consumer and client confidentiality.
* Schedule standing orders and demand trips using the E-Trip transportation management system.
* Process monthly recertification and attendance verification reports.
* Learn and receive training on the proper use of E-Trips.
* Schedule subscription trips to providers according to the Provider Assignment roster.
* Maintain professionalism when interacting with facilities.
* Provide facilities staff, consumers, and clients with necessary paperwork to ensure clear communication.
* Check consumer files for accuracy in E-Trips and notify the client of any updates.
* Identify, research, and resolve issues using the computer system.
* Follow up on customer inquiries not immediately resolved.
* Complete all dispatch logs and reports.
* Organize, plan, and optimize daily trip route assignments in a cost-effective and efficient manner.
* Provide support to other company departments and offices regarding trip assignments.
* Follow company policies and procedures.
* Perform other duties as assigned.
REQUIRED
SKILLS AND ABILITIES
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to analyze schedules and assign resources appropriately, efficiently, and cost-effectively.
* Must possess good organizational skills, attention to detail, and the ability to focus on assigned tasks.
* Must be able to work collaboratively with internal departments and external facilities or providers to determine best practices for ongoing quality satisfaction.
* Excellent time management skills.
* Excellent negotiation skills.
* Computer literacy with the ability to learn customer service software applications.
* Work requires a willingness to work a flexible schedule.
QUALIFICATION
* High school diploma or equivalent.
* 3 years combined dispatch and call center experience.
Title: Dispatcher, Customer Service/HelpDesk
Company: Southeastrans
Location: Villa Rica, USA
Category:
