Overview
Dispatcher Jobs in United States at RemoteHunter
Title: Dispatcher
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization is a national leader in service of process, operating for over 30 years with a team of 1000 employees across multiple offices including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and Seattle as headquarters. The company addresses challenges in the legal document delivery industry by advancing technology and business processes, expanding technological capabilities, acquiring competitors, and targeting new markets through integrated marketing and sales strategies.
2. About the Opportunity:
The Dispatcher plays a crucial role in ensuring legal documents are delivered promptly and accurately. This position is responsible for managing the dispatch process to guarantee every job is claimed, assigned, and completed efficiently. The role requires frequent coordination and communication with servers and internal teams to maintain smooth operations in a fast-paced, metrics-driven environment. This remote position is based in Kentucky.
3. Responsibilities:
• Monitor internal task boards to identify unclaimed jobs
• Assign jobs by contacting primary and nearby servers using digital tools such as text, phone, and email
• Identify and address issues preventing jobs from being claimed, including missing customer information
• Resolve problems or escalate them to relevant teams as needed
• Track and report trends in unclaimed or delayed jobs
• Review unclaimed zip codes in assigned states and collaborate with servers and regional recruiters to resolve coverage gaps
• Notify recruiters about locations requiring additional coverage due to volume increases or performance issues
4. Requirements:
• 1 to 2 years of experience in dispatching, customer service, operations coordination, or similar roles
• Strong organizational skills to manage high-volume tasks and shifting priorities
• Excellent verbal and written communication skills
• Ability to analyze information, identify obstacles, and escalate appropriately
• Proficiency with digital tools, internal platforms, and map-based systems
• Ability to work independently while supporting team goals
• Reliable and accurate following of established processes
5. Pay Range and Compensation Package:
• $15.00 per hour
6. Benefits & Perks:
• Health, Dental, and Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
