Overview
Distribution Customer Service Representative Jobs in Fort Worth – Texas – USA at NFI Industries
The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Shift Times/Days:
* Monday-Friday 6:00 am – 3:30 pm
Essential Duties & Responsibilities:
* Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
* Processes and inputs all customer orders
* Produces stock reports to check for product availability
* Produces all related paperwork and necessary information required for customer work orders
* Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
* Provides follow up with other departments to ensure service standards are being met
* Assures proper invoicing of accounts by verifying computer generated invoices
* Prepares shipping and tracing information to customers as required
* Maintains damage records and back order logs
* Communicates customer feedback to management including any signs of dissatisfaction
* Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
* Oversees all paperwork associated with orders and maintain the corresponding files
* Maintains current and accurate procedure manual, which details the processing requirements for each account.
Requirements:
* HS diploma or equivalent required
* Strong computer knowledge including MS Office applications
* Basic typing skills
* Familiarity with 10-key
* Shipping software systems including UPS and Federal Express
* Excellent oral and written
communication skills
* Excellent customer service skills
Other:
* Must be able to work in varying facility conditions.
* Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed #J-18808-Ljbffr
Title: Distribution Customer Service Representative
Company: NFI Industries
Location: Fort Worth – Texas – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
