Overview
Divisional Administrative Assistant Jobs in Southfield, MI at Sun Communities, Inc.
Role: Customer Experience & Administrative Coordinator
Position Overview: We’re looking for an enthusiastic, organized, and personable Customer Experience & Administrative Coordinator to join our Silverton, OR team. You’ll be a key player in delivering outstanding solar experience — from final walk-throughs to behind-the-scenes coordination and marketing support. If you’re a people-person who thrives in a fast-paced, purpose-driven environment, this role is for you.
Key Responsibilities include but are not limited to:
Perform Final Walkthroughs: Greet customers with a friendly, upbeat attitude, walk them through the functioning of their solar system, review the Owner’s Manual, and ensure all questions are answered thoroughly.
Collect 5Star Reviews: At the final walkthrough, request and gather 5star reviews from satisfied customers, ensuring we continue to showcase the positive experiences of our clients.
Generate Referrals: Encourage and gather customer referrals to help support the sales team’s growth and success.
Followup Communication: Contact customers a few days after their walkthrough to ensure their systems are working properly, address any ongoing concerns, and again ask for a 5star review.
Daily Task Management: Log daily activities and tasks, maintain communication with the team via CRM, and ensure that all project updates are shared promptly.
Weekly Reporting: Submit a weekly walkthrough report to the manager to track progress and provide insight on customer satisfaction.
Trade Show Support: Book and manage trade show scheduling, as well as set up and break down booths to effectively represent the company.
Marketing Material Coordination: Manage and communicate with the marketing team to ensure marketing materials are wellstocked and up to date.
Assist the Marketing Team: Provide support and other marketing requests to help grow the brand.
Event Planning Assistance: Help plan and coordinate company events, ensuring they align with our values and foster a positive atmosphere.
Office Support: Assist with general office management, such as inventorying supplies, to maintain an organized and efficient workspace.
Required Qualifications:
Advanced computer skills especially with Microsoft Office
Knowledge of CRMs, Salesforce experience a plus
Demonstrated proficiency with technology and apps, especially those related to CRM and office tools.
Excellent interpersonal skills and a genuine passion for delivering outstanding customer experiences.
Valid, clean driver’s license and reliable transportation.
Exceptional written and verbal communication skills with a friendly and engaging tone.
A proactive and positive attitude, with the ability to thrive in a fastpaced, teamoriented environment.
Must embody and uphold the company’s core values in all interactions.
Company Overview: Earthlight is a family-owned solar energy company with a deep commitment to quality, customer experience, and community impact. We specialize in residential and commercial solar. Our mission is to make clean energy simple and seamless by delivering the highest quality products, consistent performance, and exceptional value. We are an Affirmative Action/Equal Opportunity Employer, committed to creating a diverse and inclusive workplace where all individuals are treated with respect and given equal opportunities for employment and advancement.
Benefits Package Includes:
Health Benefits – Access to comprehensive medical, vision, and dental coverage
401k – Attractive company match
Time-off – A balanced approach to work-life with Paid Time Off
Bonus – Performance-based bonuses
Growth – Avenue for professional development and progression in a thriving company
Culture – Join a family-centric atmosphere that focuses on teamwork, excellence, and customer gratification
Core Values: At Earthlight we have a set of Core Values that we hold each other accountable to and would expect any new hire to strive for:
We Value Each Other
We Do the Right Thing
We Demand Quality
We Work Safely
We are Responsible Stewards
About Earthlight Technologies LLC
Earthlight Technologies is a family owned and operated renewable energy Solar company with headquarters in Ellington, CT and a branch in Silverton, OR. We service all of CT, MA, and OR. Our mission revolves around delivering top-quality turn-key projects with safety and responsibility at the forefront. As a family-owned enterprise, our strength lies in our dedicated team and satisfied clients.
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Title: Divisional Administrative Assistant
Company: Sun Communities, Inc.
Location: Southfield, MI
