Overview
Document Processing Supervisor Jobs in Richmond, Virginia, USA at aetfederal
Join to apply for the Document Processing Supervisor role at AET Federal Inc.
AET is seeking a Document Processing Supervisor who will oversee a team of 15 to 25 administrators responsible for data entry of applications into the state system to determine eligibility for health insurance programs. The supervisor must be proficient in Microsoft Office products and knowledgeable about data entry processes and procedures. Key responsibilities include conducting research, ensuring the team meets daily deliverables and SLAs, and performing any additional duties as assigned.
Essential Duties and Responsibilities:
Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements. Must ensure timely processing within SLA and contractual obligations.
Supervise claim resolution processing, including review of claim data entry accuracy by outside vendor.
Supervise clerks in document review and prep, including wet signature comments and processing provider correspondence.
Required to review, reconcile and communicate data and decisions across systems and reporting.
Responsible for staff development and conducting one-on-one and team meetings.
Provide coaching and formal warnings as necessary.
Develop and train staff on job systems and functions.
Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
Comply with all company required policies, procedures and processes including but not limited to required training.
Minimum Requirements:
Bachelor’s degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Be able to work in a hybrid work environment and commute on-site 2-3x per week to work location.
Previous supervisor/leadership experience preferred.
Data entry experience preferred.
Residency within 50 miles of Richmond, VA preferred.
Benefits:
401(k)
Health insurance
Paid time off
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
IT Services and IT Consulting
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Title: Document Processing Supervisor
Company: aetfederal
Location: Richmond, Virginia, USA
Category: Administrative/Clerical (Healthcare Administration), Management
