Overview
Eligibility Assistant – Front Desk Jobs in Elkhart – Indiana – USA at DFR
Overview:
THIS POSITION IS LOCATED IN Elkhart, IN
Knowledge Services has a great opportunity for a strong customer service focused individual who wants to
make a difference
in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel.
The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or “pushing” applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Pay rolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including;
IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business:
Knowledge, Integrity,
Innovation
, and Service.
Responsibilities:
Welcome all on-site visitors and determine nature of business
Review client information for accuracy
Assist with computer applications
Schedule client appointments
Scan documents into client case file
Maintain fax machines and copier functions
Answer and direct incoming calls
Maintain daily activity reports
Deliver outstanding customer service to all clients
Qualifications:
Desire to help others
Strong customer service background
Ability to
maintain confidentiality
Handle conflict in a calm manner
Reliable and dependable in the work place
Ability to
multi task
Proven job stability
High School diploma or equivalent
Clean criminal background
Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
This is a long-term position where you can make an immediate impact on your community, plus the potential for
promotion
. The wage is $15.00/hr with
paid time off
, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.
…
Title: Eligibility Assistant – Front Desk
Company: DFR
Location: Elkhart – Indiana – USA
Category: Administrative/Clerical, Customer Service/HelpDesk
