Overview
Emergency Department Receptionist Jobs in London, England, United Kingdom at Royal Free London NHS Foundation Trust
Title: Emergency Department Receptionist
Company: Royal Free London NHS Foundation Trust
Location: London, England, United Kingdom
To provide an efficient and effective front of house reception and clerical support service for the emergency department always projecting a positive and professional image.
Duties And Responsibilities
Participate in all reception and clerical duties within the Emergency Department.
Correctly register patients on to Careflow system.
Knowledge of the NHS Summary Care Records.
Book OPD appointments.
Register LAS and East of England arrivals.
To Provide IT support to clinical staff.
Ability Batch print letters and prepare for posting.
Register 111 and GP referral appointments.
Collect urgent requests for medical notes from main file out of hours.
Deal with telephone and other enquiries promptly and effectively.
Provide an empathic service to public/ patients.
Ability to work in high-pressure situations..
Active listening skills.
Ability to work in a 10 hours seated role
Ability to work with multi professional team.
Reporting faults of equipment
Participate and be pro-active within team meetings within the Emergency Department.
Ensure all complaints or patient issues are recorded and escalated to the line manager
Ability to maintain confidentiality at all times.
Ability to maintain a calm and professional demeanor even in high-pressure situations. Ability to maintain a calm and professional demeanor even in high-pressure situations.
Work flexibly and effectively as part of a team to facilitate the provision of day-to-day services in line with trust and departmental standards and protocols.
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
For further details / informal visits contact: Name: Joanne Johnson Job title: ED Admin Manager Email address: [email protected] Telephone number: 0208 8872532
