Overview
Emergency rental assistance Jobs in Indianapolis, IN at State of Indiana
Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.
Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.
Agency Statement:
The Indiana Housing and Community Development Authority (IHCDA) is a quasi-agency of the State of Indiana and is committed to serving the entire spectrum of housing, from homelessness to homeownership. Our charge is to provide housing opportunities, promote self-sufficiency and strengthen communities, in order to build an Indiana with a sustainable quality of life for all Hoosiers in the community of their choice. To learn more about IHCDA visit us at www.in.gov/ihcda.
Salary Statement:
The salary for this position is commensurate with education or work experience.
Role Overview:
The Indiana Emergency Rental Assistance Program (IERA) provides rental and utility assistance to eligible Hoosiers to provide stable housing for low-income households. The IERA Eligibility Reviewers review applicant intake files and documents to determine eligibility per program guidelines. Reviewers communicate with landlords and renter applicants to obtain needed documents, and they determine benefit amounts to set up payments for each application.
A Day in the Life:
The essential functions of this role are as follows:
Provide exemplary customer service to applicants and associated vendors by answering general program questions and providing status updates on applicant’s file;
Provide technical assistance to applicants and vendors when necessary to help navigate through the online portal for rental assistance;
Escalate issues to supervisor for resolution;
Maintain confidentiality throughout the process;
Review assigned files to determine eligibility and gather any needed documents from associated vendors such as landlords;
Alert supervisor or designee to potential issues of fraud, waste, or duplication of benefits;
Determine benefit amount to be paid for each type of assistance;
Create payment review for each applicant;
Clearly communicate to applicant and associated vendors throughout the process and also communicate benefit amounts;
Meet stated turn-around times and quality metrics for file completion;
Participate in Continuous Improvement activities and other IHCDA hosted trainings or professional development opportunities;
Assist clients, partners, state agencies, and departments in a friendly and efficient manner;
Assist with training or technical assistance for new staff.
Attend regular trainings on the program or systems used for program;
Assist with updating SOPs, training manuals and other program documents;
Comply with all policies of IHCDA;
…
Title: Emergency rental assistance
Company: State of Indiana
Location: Indianapolis, IN
Category:
