Overview
Enrollment and Registration Assistant – WSCE Bowman Training Center Jobs in Hagerstown, Maryland, USA at Hagerstown Community College
The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education (WSCE) registrations, providing customer service to students, staff and the general public. The Enrollment and Registration Assistant also assists the Bowman Center Coordinator and helps with other administrative duties related to registration, course rosters, evaluations and other duties associated with delivering classes at this site.
Please note, this is part-time position for 25 hours per week.
ORGANIZATIONAL RELATIONSHIPS:
The Enrollment and Registration Assistant reports directly to the Bowman Center Coordinator and is responsible to the onsite program manager and Dean of Workforce Solutions and Continuing Education.
The Enrollment and Registration Assistant coordinates most closely with other BTC Enrollment and Registration Specialists, campus Registration staff, Workforce Solutions and Continuing Education staff and program managers.
ESSENTIAL DUTIES:
Accepts noncredit student registrations by entering data into registration system and accept payment.
Acts as receptionist for office, answer telephone, assist with callers and process phone in and walk-in registrations.
Provides excellent customer service via phone or in person to students, staff and instructors.
Provides information to students and instructors regarding class location, procedures, textbooks, material lists and other questions.
Performs light manual labor in order to keep the facility operational and orderly.
Addresses customer complaints and develop resolutions.
Manages Continuing Education registration form imaging.
Reconciles daily transactions and is responsible for accurate data entry.
EDUCATION AND EXPERIENCE:
Associate Degree required.
Work experience to include customer service; database experience a plus.
SKILLS AND ABILITITES:
Must demonstrate customer service, problem solving, communication skills, computer and organizational skills.
Ability to maintain a high level of flexibility.
Ability to react quickly to a changing environment while maintaining high level of customer service.
Ability to work independently with clear accountability.
APPLICATION INSTRUCTIONS
For more information on this position and to formally apply, please visit HCC’s employment page at
Questions may be directed to the Human Resources Office at  or email hr
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Title: Enrollment and Registration Assistant – WSCE Bowman Training Center
Company: Hagerstown Community College
Location: Hagerstown, Maryland, USA
Category: Administrative/Clerical (Education Administration, Office Administrator/ Coordinator, Admin Assistant)
