Overview
Enrollment Management Administrator Jobs in Phoenix, AZ at Pearson
About Us: Established in 1987 and proudly serving Cape Cod, Harris-Warren Commercial Kitchens is a trusted leader in the installation and repair of commercial-grade kitchen equipment. With decades of experience, we have built a powerful reputation for delivering exceptional service and unparalleled expertise in the food service industry.
Job Description
We are seeking a dynamic and detail-oriented individual to join our team as a Customer Service Representative. In this in-person role, you will play a crucial part in ensuring the efficient coordination of our services and providing exceptional customer service.
Key Responsibilities
Communication: Maintain clear and effective communication with field personnel, customers, and internal team members.
Customer Service: Engage with customers over the phone courteously and professionally, providing expert assistance, addressing inquiries, and swiftly resolving issues to uphold stellar customer satisfaction.
Problem Resolution: Proactively identify and resolve issues related to service delivery, communicating effectively with both customers and field staff.
Documentation: Accurately record and maintain detailed information related to service requests, dispatch activities, and customer interactions.
Qualifications
Customer-Focused: A strong commitment to providing excellent customer service.
Phone Etiquette : Exceptional phone communication skills and etiquette.
Multitasking Skills: Proven ability to multitask effectively in a fast-paced environment, excelling in phone-based customer service while managing various responsibilities.
Flexible Hours: Ability to work flexible hours.
Microsoft Office: Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) for efficient data management, communication, and collaborative teamwork.
Team Collaboration: Ability to work collaboratively within a team, contributing actively, communicating effectively, and supporting team goals to achieve collective success.
Reliable: Demonstrates reliability and punctuality.
Computer Literacy: Proficient in using computer systems and software.
Experience: Previous experience in customer service roles is an advantage.
Why Join Us:
Team-Centric Environment: Thrive in a collaborative team setting within a dynamic and growing company, where your teamwork skills are instrumental in achieving customer satisfaction.
Professional Development: Opportunities for skill enhancement, continuous learning, and career advancement within a supportive work culture.
Competitive Compensation: A competitive salary, comprehensive benefits package, and a positive work environment await you.
Note: Benefits include
Accruing Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Pet Insurance
Retirement Plans
Life Insurance
EAP
STD/LTD
How to Apply
As we continue to grow and serve the vibrant Cape Cod community, we are seeking dedicated individuals to join our team. If you are passionate about delivering top-notch service, thrive in a collaborative environment, and are eager to contribute to the success of local businesses, we invite you to explore the exciting opportunities at Harris-Warren Commercial Kitchens. Please submit your resume and a cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $20.00 – $30.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
No weekends
People with a criminal record are encouraged to apply
Work Location: In person
Show more
Title: Enrollment Management Administrator
Company: Pearson
Location: Phoenix, AZ
