Overview
Entry Level Customer Service Assistant Jobs in New York, New York, USA at EmergencyMD
Location: New York
Job Title:
Customer Service Assistant (Entry Level)
Location: New York, NY
Employment Type: Full-Time
Job Summary:
We are looking for a dedicated and enthusiastic Customer Service Assistant to join our team. This entry-level role is perfect for someone who is passionate about helping customers and providing an excellent experience. You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring satisfaction.
Key Responsibilities:
Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Issue Resolution: Assist customers in resolving product or service issues, providing accurate information and solutions.
Data Entry: Maintain accurate records of customer interactions and transactions using our internal systems.
Product Knowledge: Develop a strong understanding of our products and services to offer informed assistance.
Feedback Collection: Gather customer feedback and provide suggestions for improvement to the team.
Team Collaboration: Work closely with other departments (sales, technical support, etc.) to address customer concerns.
Qualifications:
High school diploma or equivalent.
Excellent verbal and written communication skills
Strong active listening skills and attention to detail
Basic computer skills (Microsoft Office, CRM systems)
Ability to handle multiple tasks and prioritize effectively
Positive attitude and willingness to learn
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Title: Entry Level Customer Service Assistant
Company: EmergencyMD
Location: New York, New York, USA
Category: Customer Service/HelpDesk, Administrative/Clerical
