Overview
Environmental Emergency Response Dispatch and Customer Support Specialist – Nights Jobs in Dallas, Texas, USA at Republic Services
Position: Environmental Emergency Response Dispatch and Customer Support Specialist I – Nights 6p – 6a
POSITION SUMMARY: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE RESPONSIBILITIES:
Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
Assists and provides support to internal and external customers.
Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
Maintains customer profiles and contract filing system.
Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
Research operational concerns, questions and discrepancies.
Prepares and transmits reports and waste shipment summaries.
Prepares manifests for mailing, scanning, or emailing.
Processes memos, correspondence, reports and other documents.
Reviews billing adjustments.
Performs other related duties as assigned.
PREFERRED QUALIFICATIONS:
To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
Other CS skills include high level of professionalism and problem-solving ability.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
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Title: Environmental Emergency Response Dispatch and Customer Support Specialist – Nights
Company: Republic Services
Location: Dallas, Texas, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator), Administrative/Clerical (Office Administrator/ Coordinator)
