Overview
EV Operations Engineer Jobs in Dublin, County Dublin, Ireland at Capaciteam
Title: EV Operations Engineer
Company: Capaciteam
Location: Dublin, County Dublin, Ireland
The Role:
Join a fast-growing tech company delivering EV charging solutions across Ireland. This role blends hardware, software, and customer support, giving you hands-on exposure to connected devices and real-world infrastructure.
Responsibilities:
- Provide 1st and 2nd line operations support across EV charging hardware and software platforms
- Troubleshoot issues related to hardware, connectivity, networking, and user access
- Manage incoming support tickets via ticketing systems
- Monitor live systems and proactively respond to alerts or faults
- Support remote diagnostics, onboarding, and customer issue resolution
- Coordinate with internal engineering teams and third-party partners to escalate complex issues
- Manage and support EV chargers installed at customer homes and commercial sites
- Occasionally travel to customer sites to diagnose and resolve technical issues
- Maintain accurate documentation and contribute to the internal knowledge base
- Take full ownership and accountability for customer issues from start to resolution
Required:
- Experience in technical support, IT support, or field support roles
- Degree in Electrical Engineering, IT or a related field
- Strong troubleshooting skills across hardware and software environments
- Experience using ticketing systems.
- Excellent communication skills with a strong customer-first mindset
- Professional, outgoing personality with strong interpersonal skills
- Knowledge in EV, IoT, telecoms, or energy sector is a plus
- Full, clean driver’s licence
