Evening and Weekend Receptionist/Customer Service

Swim Max are currently recruiting for an experienced Receptionist to join our team. Please note that a minimum of one years experience in a similar role is essential to this role.

Key responsibilities:

Customer care:

• To ensure all customers receive a genuine, warm, friendly, courteous welcome on arrival
• To anticipate customers needs whenever possible to enhance quality service and in turn enhance customer satisfaction
• To assist customers at all times.
• To ensure all customer queries are handled promptly and efficiently
• To use initiative in relation to the speedy resolution of customer queries or problems
• To report on all customer feedback to a Supervisor or Manager.

Standards:

• To ensure Swim Max standards are achieved at all times
• To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times

Training:

• To attend all training sessions as per the departmental training plan or as when required by management.
• To assist as much as reasonable in the coaching and training of new staff.

Flexibility:

• To accept flexible work schedule necessary for uninterrupted service to the running of Swim Max.
• To provide support where necessary in other areas of the Business.
• To give full cooperation to any colleague or customers requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around Swim Max.

Health & Safety responsibilities:

• To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
• To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
• To be familiar with and adhere to all rules and regulations of Swim Max with specific regard to:
• Hygiene
• Fire procedures
• Health and safety at work
• Security regulations

Communication:

• To maintain good liaisons and communications with management and all other departments
• To regularly attend monthly meetings
• To offer any suggestions or ideas for improvement to head of department
• To attend any other meeting as necessary

Other:

• To carry out any other reasonable tasks as requested by management.

Requirements

• Own Transport is Required
• Fluent English is Required
• 3 years experience is Required in Similar Role

Job Type: Part-time

Salary: €11.50 per hour

Benefits:

Schedule:

• Every weekend
• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• Do you speak Fluent English?
• Are you available to work in other venues in Annacotty Limerick?
• Do you have your own transport? EG A Car
• How many hours are you looking to work per week?
• What hours are you available to work Monday to Sunday? Between 7am to 10.30pm

Experience:

• customer service: 3 years (preferred)

Work Location: In person