Overview
Executive Administrative Assistant Jobs in Saint Joseph, MO at City of St. Joseph
Title: Regional Front Office Administrator (RFOA)
Location: 2300 N Imperial Ave Stes H & I Calexico, CA 92231
Travel? Yes, Travel Required to Locations in assigned region around the South San Diego and Desert area.
Job Type: Full-time (40 hours per week)
As the Regional Front Office Administrator, you will work in combination with Regional and Clinical Directors to ensure a high level of patient satisfaction and that RCM Front Office goals are achieved. You will guide and develop a team of Patient Service Representatives to execute front office operational strategies to optimize processes and workflows for multiple locations throughout the assigned region.
Key Responsibilities:
Promote PRNs Core values: Quality Service, Integrity, Compassion and Teamwork
Hire, lead and develop Patient Service Representatives to offer exceptional customer service
Collaborate with Clinic and Regional Directors as well as the Patient Engagement Supervisor to ensure effective patient scheduling and exceptional service quality to achieve best practice KPIs
Collaborate with the Central Billing Office to help the operational effectiveness of the front desk with regards to billing and collections and to ensure timely and accurate resolutions of claims rejections and denials associated with Front Office processes
Monitor and improve phone etiquette, patient greetings and check-in/checkout procedures to create a welcoming environment for patients
Monitor tasks and authorization to ensure timeliness of completion
Monitor to ensure OTC collections are meeting/ exceeding established goal
Participate in annual performance reviews for Front Office staff
Communicate corporate initiatives to the field and report regional needs back to corporate in a proactive timely manner
Support the implementation of key initiatives to improve operational front office effectiveness
Work with integrations team as new partners are onboarded to ensure front office workflows are set up appropriately
Monitor IT issues and interface with team as necessary
Experience:
A minimum of 5 years of experience in the health care field, ideally Physical Therapy or physician/ medical services
Experience working with patient management software and systems. Raintree preferred
Knowledge and Abilities:
Strong understanding of healthcare compliance, HIPAA regulations, and customer service best practices
Maintains knowledge of payor guidelines
Excellent written and verbal communication skills
Ability to manage multiple priorities and projects at the same time
Comfortable interfacing with clients, providers, and other stakeholders at all professional levels
Ability to exercise mature judgement and initiative in analyzing problems and recommending solution
Travel required
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Title: Executive Administrative Assistant
Company: City of St. Joseph
Location: Saint Joseph, MO
