Overview
Executive Administrative Specialist Jobs in Grapevine, TX at Anthem-Enterprise, LLC
This is a description of a position at Goodall Pools and Spas, Inc.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
SUMMARY:
Under general direction, provides administrative and functional office support for the Service Division of Goodall Pools and Spas. This position will handle customer contact through the phone and email system. This individual ultimately will seek to drive excellence in customer service and sales within this division of the company.
DUTIES AND RESPONSIBILITIES:
Serves as a first point of contact for Goodall Pools and Spas Service Department.
Answers phone calls for the Service Department and strives to provide excellence in serving customers by scheduling pool openings and closings, service appointments for pools and spas, along with a variety of other services.
Ensures the cultivation and maintenance of a level of excellence in customer service in all facets of the position.
Continually seeks ways to drive sales and maximize sales opportunities for outstanding service with every customer on the phone.
Learns to handle customer inquiries and concerns as directed by manager. Seeks to turn these opportunities into a positive experience for the customer and the company.
Provide a professional greeting for all individuals entering the warehouse distribution facility.
Learns and provides enthusiastic and effective support for the customer service aspects of the Service Department including telephone coverage, scheduling, posting work orders and related tasks.
Perform general clerical duties to include, but not limited to photocopying, faxing, mailing, emailing and filing.
Promotes a positive Company image, both within and outside of the Company structure.
Will demonstrate a desire and propensity to learn various aspects of this specialized industry through the use of vendor training programs as provided on RB Controls, Bioguard, Sundance and other websites.
Embraces on-going learning opportunities, as directed through attending conferences, classes or meetings.
Assists other team members to ensure that the warehouse distribution office area will be maintained in a clean, neat and inviting fashion at all times.
Strives to protect the company’s bottom line by seeking accuracy in record keeping, work orders, timely vendor warranty claims, effective tracking of materials within this company unit.
Work schedule will generally encompass Monday through Friday hours, with selective over-time available as approved, during peak seasons.
Performs miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Aptitude to demonstrate strong people skills.
Ability to prepare routine administrative paperwork.
Ability to communicate effectively, both orally and in writing.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Ability to gather data, compile information, and prepare reports.
Ability to develop and maintain recordkeeping systems and procedures.
Skill in the use of personal computers and related software applications, preferably in a PC, Windows-based operating environment.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to foster a cooperative work environment..
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work is normally performed in a typical interior office work environment.
Limited physical effort required: with little or no lifting up to 25 lbs.
Little or very limited exposure to physical risk.
MINIMUM JOB REQUIREMENTS:
High school diploma or GED with a minimum of 3 to 5 years experience directly related to the duties and responsibilities specified.
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Title: Executive Administrative Specialist
Company: Anthem-Enterprise, LLC
Location: Grapevine, TX
