Overview
Executive Assistant to the Director Jobs in Charlotte, NC at City of Charlotte
SUMMARY: The Community Services Office Administration Assistant provides reception, front-line customer service and basic administrative support tasks for the Community Services Department.
Regular Full Time
FLSA Status: Non-Exempt
Grade: 20
Salary Range: $46,509-$62,787
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reception/General Information
Provide reception and professional assistance to tenants, potential tenants, and community members
Respond to frequently asked questions and route inquiries to appropriate resources and staff
Assist with resident communications and organizing resident events
Ensure resident survey completion
Utilize software for payments and maintenance requests
Office Management
Perform filing and organization of department records
Maintain compliance with the records retention schedule
Conduct basic review and processing of online forms and paperwork, including housing applications
Assist in digitizing and automating applications, information and processes
Assist with entering invoices into software for payment
Order materials and supplies to support department operations
Support department staff with various administrative tasks
Other duties and special projects as assigned
Safety
Work safely to prevent accidents
MINIMUM QUALIFICATIONS (Education/Experience/Licenses/Certifications):
High school diploma or equivalent; one (1) year of experience in an administrative or customer service role required; experience in a rental housing, hospitality or property management role preferred; or any equivalent training, education or experience, preferred.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Knowledge of: basic administrative and filing practices; principles of customer service and effective communication with diverse audience.
Skill in: organization; effective communication; time management; computer proficiency; attention to detail; problem solving; flexibility and adaptability; customer service; teamwork; record keeping; multi-tasking; phone etiquette; interpersonal relationships; Spanish fluency preferred.
Environmental Factors:
Work is performed primarily in a standard office environment.
Physical Factors:
While performing the duties of this job, the employee is often required to sit for extended periods of time; may occasionally be required to lift and/or move items weighing up to 20 pounds.
Title: Executive Assistant to the Director
Company: City of Charlotte
Location: Charlotte, NC
