Overview
Experience Specialist/Receptionist: Lakeview Internal Medicine Jobs in West Des Moines, IA at UnityPoint Health
Full Job Description
Overview:
Experience Specialist/Receptionist
Lakeview Internal Medicine
Monday-Friday 8:00AM-5:00PM
Full Time + Benefits
As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.
Why UnityPoint Health?
Commitmenttoour Team –We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
Culture –At UnityPoint Health,youmatter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
Benefits –Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity,Equityand Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development– We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement– Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities:
Greets patients and visitors and obtains accurate information and signatures for office records
Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
Photo-copy & scan insurance cards and driver’s licenses.
Adhere to all confidentiality policies and procedures.
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Open and / or closes the clinic following specific guidelines of the individual clinic.
Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Perform functions other than described due to extenuating circumstances.
Other duties as assigned.
Qualifications:
Education:
High School Degree or Vocational School Graduate
Experience:
Previous medical office experience preferred
Strong customer service skills
Excellent computer skills and abilities
Ability to understand and apply guidelines, …
Title: Experience Specialist/Receptionist: Lakeview Internal Medicine
Company: UnityPoint Health
Location: West Des Moines, IA
Category:
