Overview
Facilities Coordinator Jobs in Austin – Texas – USA at Cushman Wakefield Multifamily
Job Title
Facilities Coordinator
Job Description Summary
The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with Events support/coordination , on-going facility and team related responsibilities.
Job Description
ESSENTIAL FUNCTIONS AND
RESPONSIBILITIES
⢠Provide general overall facility management services, including continuous monitoring of office/facility
Main contact for client Events support and coordination
⢠Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
⢠Follow up with clients to ensurecustomer satisfaction
⢠Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
⢠Remain knowledgeable regarding all operational aspects of building systems
⢠Coordinate with outside contractors for the service and repairs of equipment
⢠Follow protocol for effective building-specific maintenance and safety procedures
⢠Maintain on-goingcommunicationwith contractors, client, and team
⢠Assist with site inspection within the assigned building portfolio
⢠Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
⢠Report on open and closed work orders and check the status of open work orders with the assigned party
⢠Request, review, and submit work orders, bids, and proposals from vendors
⢠Verify final invoice pricing and process payments in a timely manner
⢠Assist in the monitoring and assessment of vendor performance
⢠Train vendors on work order and billing procedures
⢠Manage complex work orders such as environmental issues and disaster recovery
⢠Manage service and performance of vendors and landlords for timely completion of jobs
⢠Create and record appropriate writtencommunicationbetween all parties
⢠Schedule and document maintenance and repairs on building equipment
⢠Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
⢠Provide process and procedures training and direction to new associates
⢠Coordinate special events in support of client
⢠Assist with measuring and reporting key performance indicators against service level agreements
⢠Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
KEY COMPETENCIES
1.CommunicationProficiency (oral and written)
2. Customer Focus
3. Initiative
4. Sense of Urgency
5.Multi-Tasking
6. Detail Oriented
7. Financial Knowledge
8. Time Management Skills
9. Team Orientation
IMPORTANTEDUCATION
⢠High school diploma or a General Equivalency Diploma (GED) required
⢠Associates or Bachelors degree in facilities management, building, business or other related field preferred
IMPORTANT EXPERIENCE
⢠A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
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Experience withdata entry, expansive reporting, filing, answering phones, scheduling and communications
⢠Previous customer service experience
⢠Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
⢠Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, …
Title: Facilities Coordinator
Company: Cushman Wakefield Multifamily
Location: Austin – Texas – USA
Category: Administrative/Clerical, Real Estate/Property
