Overview
Field Operations Coordinator Jobs in Cincinnati, Ohio, USA at MRA Recruiting Services
The Verdin Company
Cincinnati, OH
Career Opportunity:
Field Operations Coordinator at The Verdin Company in Cincinnati, Ohio
Do you excel at planning and scheduling? Are you extremely organized? If yes, we have an opportunity for you!
For more than 180 years, The Verdin Company in Cincinnati, Ohio, has been manufacturing cast bronze bells and custom outdoor clocks for cities, towns, universities, and commercial customers worldwide. Our unique products are featured in thousands of communities across North America.
We are looking for a Field Operations Coordinator to join our team. As our Coordinator, you will schedule and coordinate contractors necessary for site preparation for new installations, including electricians, carpenters, heavy material lift vehicles, our field service technicians, and other service providers. Your responsibilities will include:
Communicating with customers via telephone and email to provide updates on production and installation schedules and confirm site conditions
Sending drawings, site preparation instructions, or other information to customers to maintain installation schedules
Entering relevant production and installation notes into the ERP database
Collaborating with the Verdin service team to provide advance notice of installations for appropriate scheduling of field service technicians
Responding to customer inquiries promptly and effectively
Processing field installation reports, including job notes and photos, in the ERP database
The ideal candidate will excel at building customer relationships. We also look for:
At least 2 years of experience in a customer service support role, with comfort talking with customers on the phone
Excellent administrative, organizational, and computing skills
Ability to multi-task with careful attention to detail
Experience in fleet dispatch, scheduling, and management is a plus
General technical aptitude to troubleshoot customer issues occasionally
Experience with CRM and MRP database systems, with willingness to learn new software
Proficiency in Microsoft Office programs, especially Excel, Word, Project, and Outlook
This is an exciting opportunity to make an impact in a unique company.
Salary: $22.00/hr. to $25.00/hr.
Employer is EEO/M/F/D/V. Please no third-party candidates or phone inquiries.
We Make it Easy
Founded in 1901, MRA is a nonprofit employer association serving over 4,000 employers and more than one million employees. We provide HR services, information, education, and resources to help build successful workplaces and a strong workforce. We partner directly with companies’ HR departments and leadership to hire talent, acting as a direct line to the company, not an agency recruiter.
#J-18808-Ljbffr
Title: Field Operations Coordinator
Company: MRA Recruiting Services
Location: Cincinnati, Ohio, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator, Data Entry)
