Overview
Floating Customer Experience Officer / Receptionist – Loveland and Northern Colorado Jobs in Loveland, CO at Land Title Guarantee Company
What We Need From You
The Floating Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This position is responsible for order entry, file setup, and basic file processing; may also be called upon to create and/or manage office reports. This particular role will be asked to float to various offices in Northern Colorado, including Loveland, Fort Collins and Greeley to assist with CXO duties on a daily basis. This is a full time, benefits eligible position. Working hours are Monday – Friday, 8:00am – 5:00pm.
Responsibilities:
Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
Answer customer inquiries in a timely and accurate manner
Coordinate daily closing activities including closing room schedules, calendars, meetings and events
Process incoming customer orders by following work procedures for New Order Entry
Compile personal profile information of sellers, buyer, and borrowers in customer management software
Assist in creation, preparation and distribution of reports in support of the organization
Compile data for over/short report and escheating
Provide administrative assistance with document distribution, typing reports and memos, maintaining computer based and paper files, order and maintenance of office supplies, and performing other clerical tasks
Participate in department marketing activities which may include attending after hours functions as requested or required
Other related duties as assigned.
Success Factors:
Excellent written and verbal communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
Education and Experience:
High school diploma or equivalent required
Customer service experience strongly preferred
Proficiency with E-mail, Microsoft Office Suite, and Internet
Working Conditions:
Able to work from different offices in Northern Colorado (Loveland, Fort Collins and Greeley)
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Compensation:
The salary range for this position is $40,000 – $46,000 annually.
In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
There is potential for an annual employee profit-sharing bonus based upon company performance.
Competitive benefits that include:
Medical, dental, vision insurance
Teledoc services
Life insurance
Traditional and Roth 401K retirement options with company match
Short-term and long-term disability
Vacation and Sick time
Land Title Paid Leave Program
10 paid holidays
Employee Assistance Program (EAP)
Educational Reimbursement and Training opportunities
Title and Closing reimbursement discounts
Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Education
Required
High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Floating Customer Experience Officer / Receptionist – Loveland and Northern Colorado
Company: Land Title Guarantee Company
Location: Loveland, CO
Category:
