Overview
Fort Lauderdale Front Desk Lead Jobs in Fort Lauderdale, FL at NFC Amenity Management
Eastside Dance | Office Administrator
Eastside Dance is a welcoming and inclusive studio where anyone can learn to dance. As the Eastside Dance Office Administrator, you are an ambassador of the studio and welcome each student and parent that comes into our community!!! You will greet our families at our front desk, answer any questions they may have, and help our families with registrations. It’s the Office Administrator’s job to embody the values of Eastside Dance and create an inviting and inclusive atmosphere for every person who dances through our doors. If you’re an effective communicator, detail-oriented, organized, eager to grow in studio management, love working with kids & and families, and enjoy dancing, this could be a fantastic opportunity for you!
Responsibilities:
Every employee’s #1 responsibility is stewardship to our Eastside Dance community!
Greet all families by name to the studio.
Build positive and supportive relationships with studio families, familiarizing yourself with student class schedules, styles they are interested in, and their family’s dance goals.
Follow up with customer emails, phone calls, and text messages.
Successfully enroll prospective students using effective communication and selling techniques
Process student enrollment, including explaining waivers and studio policies, setting up accounts in Dance Studio Pro (our software system), and accurately processing payments, credits, and refunds.
Provide exceptional customer service by being an expert in operational procedures, class schedules, and studio policies, thoroughly and happily answering customer questions and concerns, and helping customers with deep empathy and kindness.
Supports student needs while onsite – help get them water, show them the restroom, call parents if they are sick, etc.
Maintain student attendance records, record absences, and schedule make-up classes.
Take engaging photos (with studio iPhone) of dancers in class for studio communications.
Attend in-person staff meetings outside of regular shift hours (2-5 hours per/month)
Assist instructors with music or video uploads to the Eastside Dance Portal as needed.
Help plan, organize, and run camps and studio events (e.g. Spring Performances, Open Houses, Watch Weeks, etc.)
Collaborate with other admin and leadership teams about studio growth and goals.
Daily studio cleaning.
To conduct yourself so that supervisors and coworkers can depend on your work.
Required Skills:
Must be available to work from ~3-9 pm on Monday – Friday, in person, and occasionally fill in for other office administrators on the weekends. Additional remote hours may be available based on availability and skill set!
A strong understanding of dance or arts-related education programming
Enthusiastic, energetic, positive attitude, personable
Excellent customer service skills
Excellent verbal and written communication skills
Detail-oriented, organized, and confident with basic math
Eagerness to learn new tech platforms – experience with Microsoft Teams and Office a plus
Solution-oriented mindset, resourceful, and ability to problem solve independently (when needed)
Multitasker in a fast-paced and busy environment (our lobby!)
Job Type: Part-Time to Full-Time (~30 – 40 hours/week depending on schedule)
Benefits:
Enroll in two Eastside Dance classes for anyone in your household, tuition-free.
Up to 5 hours of paid volunteer hours
We are committed to creating a diverse and welcoming workplace that includes instructors with diverse backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Learn more about Eastside Dance here: https://eastside-dance.com/about-us.
Job Types: Full-time, Part-time
Pay: $16.28 – $20.00 per hour
Expected hours: 25 – 32 per week
Application Question(s):
Are you available to work in person from roughly 3-9pm on Monday-Friday, in Redmond, Wa?
Do you have a background in dance or theater?
If hired, when could you begin this role?
Experience:
Customer service: 2 years (Preferred)
Microsoft Teams: 2 years (Preferred)
Work Location: In person
Title: Fort Lauderdale Front Desk Lead
Company: NFC Amenity Management
Location: Fort Lauderdale, FL
