Overview
Front Desk Jobs in Sacramento, CA at Endodontic Associate Dental Group
Full Job Description
Location/Org Data : Brand Logo:
Overview:
This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointment
scheduling, registration, and insurance verification.
Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients
Registers patients by verifying that a patient’s record is up to date and accurate.
Makes appropriate changes in the computer system and on the patient’s chart.
Scans documents for patient file including driver’s license, insurance card, and referral form.
Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
Obtains necessary documentation or records prior to patients’ scheduled date of service.
Answers telephone and responds to inquiries including email correspondence from patients.
Prepares treatment plans.
Schedules appointments and enters into schedule.
Checks patients out and collects payments from patients and reconciles daily cash reports.
Conducts reminder calls to patients.
Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
Collects, sorts, distributes, and prepares mail.
Maintains/cleans lobby and reception area.
Please note that additional responsibilities may be assigned.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
Dental Front Office experience preferred
Knowledge of dental software programs a plus
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build
knowledge and skills; shares expertise with others
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to
questions
Written Communication – Writes clearly and informatively; able to read and interpret written information
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
Planning/Organizing – Prioritizes and plans …
Title: Front Desk
Company: Endodontic Associate Dental Group
Location: Sacramento, CA
Category:
