Overview
Front Desk Administrative Assistant Jobs in Hinesville, GA at Recovery Place, Inc.
Position Title:
Cashier Administrator
Job Description:
Under the direction of the City Treasurer, incumbent serves as the main administrator over and trainer for the City’s Cash Register System, including online components and integration with outside programs. Develops, implements, monitors, documents, and coordinates various aspects and operational programs associated with cash handling in accordance with state statutes, City ordinances, policies and procedures. Primary duties focus on properly accepting, documenting, processing, and reconciling payments into and out of the City, and developing, supporting and training an ongoing certification program for all City cash handlers. This position requires an ability to analyze current operations and provide alternative approaches to cash handling depending on various needs throughout the City.
This is a moderately high level administrative position, requiring technical and managerial expertise as well as in-depth knowledge of complex cash handling principles, complex software, accounting functions, and programming issues.
TYPICAL DUTIES:
Downloads and imports daily payment and report files from the bank, imports other files as needed, closes and re-opens registers, and posts payments back to subsystems for all departments. Creates posting file and posts the daily work from the cash register system to the general ledger.
Sets up and processes ACH and Wire payments in the bank; Processes weekly, bi-weekly, and as-needed AP and Payroll checks, prints paper checks and emails check register.
Answers customer phone calls regarding charges to their debit/credit cards; Researches, explains, sends receipts, and/or transfers to other departments as needed. Processes credit card refunds, identifies and calculates any credit card surcharge that should be refunded as well; Processes, documents, and responds to credit card chargebacks; Processes returned EFT and paper checks.
Research cash management issues as they emerge to identify or apply payments, troubleshoots and resolves system and system-integration issues, and works with other departments to resolve issues as needed.
Adds and trains new users for cash register systems; Maintains Payment Card Industry certification records; Develops training materials and documentation of cash management processes; Serves as the primary point of contact for credit card companies and in-house for questions and issues related to the credit card surcharge.
Develops and administers cash handling courses and training as needs are identified, and includes in certification program, or provides through group/individual training courses on topics such as fraud prevention, counterfeit identification, etc. Ensures on-site training for cash handlers is provided as needed. May review and audit office cash handling processes, procedures and records of monetary transactions; provides written assessments, as needed.
Develops training and support for check image deposits, online cash receipts and credit card processing City-wide. Maintains and provides support for the Treasury Management System and Online Cash Receipt System. Provides City-wide technical support related to balancing and deposit procedures, and a variety of other cash handling functions such as inspecting departmental cash records, including overages and shortages.
Serves as the primary contact for internal/external auditors during their review of internal controls related to cash handling.
Reconciles all General account transactions, researches bank adjustments, and resolves discrepancies
Performs a vital role in the selection process and the ongoing administration of the armored car services contract and the banking contract. Coordinates armored car services for all City users.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Graduation from an accredited college or university with a bachelor’s degree in business, accounting or other related area, and two (2) years paid experience in overseeing cash handling operations, including supervising cash handling staff. Education and experience may be substituted one for the other on a year-for-year basis, except for the required minimum of two years’ experience supervising cash handling staff.
Ability to define operational problems and assess conditions related to legal and administrative cash handling and data/file management concerns. Ability to communicate monetary concepts and financial data in understandable terms, as well as train employees one-on-one or in a group setting.
Background in computer programming, hardware and software troubleshooting, and the ability to clearly explain and report issues/errors to IMS and teach/train end-users is desired.
Experience with automated cash handling and cash accounting software programs, including associated business equipment including personal computers, Microsoft Office programs, 10-key adding machine.
Considerable interpersonal skill in defusing customer conflicts regarding fees, fines, and other assessments paid by the public. Excellent customer service skills.
WORKING CONDITIONS:
Light physical effort. Comfortable working conditions. Regular lifting and handling of bagged, wrapped coins (20 to 30 lbs). Intermittent sitting, standing and walking.
Frequent exposure to stress as a result of human behavior, human error, work deadlines, and the demands of multiple projects.
Candidates are subject to a background and credit check prior to hire.
This position is eligible for full city benefits, including:
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
6-12 weeks of paid parental leave available
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
POSITION SALARY RANGE
$53,921/yr – $93,153/yr
DEPARTMENT
Finance
Full Time/Part Time:
Full time
Scheduled Hours:
40
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Title: Front Desk Administrative Assistant
Company: Recovery Place, Inc.
Location: Hinesville, GA
