Overview
Front Desk Administrative Assistant Jobs in Chicago, IL at ZS
Job Title: Administrative Operations Assistant – Psychological Evaluations
Company: National Testing Network (NTN)
Division: Operations, Reports to: Reporting Operations Manager
FLSA Status: Full-time, Hourly, Non-Exempt
Travel: None
Supervisory Responsibilities: No
Revised: February 19th, 2025
Location: Remote
Rate: $18.00-$20.00/DOE
Job Summary
National Testing Network (NTN) is an exciting, rapidly growing company committed to the development and administration of high-quality public safety employment and promotional exams. The company was created in 2006, with a mission to enhance the testing model for departments and candidates by creating a national recruitment and testing process, reducing testing barriers candidates face through traditional testing models. For over 40 years, National Testing Network and its sister company, Ergometrics have developed the most innovative, job-related simulation tests in the industry. Our Operations team routinely interacts with city and county agencies such as fire and police departments.
The Administrative Assistant role is fast-paced and requires flexibility to support internal teams while delivering excellent client service. Primary responsibilities include scheduling and processing Psychological Evaluation candidates and managing administrative tasks to meet daily operational and program requirements. Discretion is crucial due to the sensitive nature of the position, and employees must sign and adhere to a confidentiality agreement.
Essential Functions
Execute day-to-day operational activity including but not limited to;
Data entry into proprietary scheduling/calendar systems
Communicating with city, state and other government agencies, vendors, and candidates via phone and email
Electronic file management
Answer the phone to assist with both internal and external client needs
Formatting all final reports and submitting to clients
Perform administrative tasks for assigned testing programs and business development activities. This includes, but is not limited to;
Online/website research
Formatting proposals, order forms, contracts, business forms, marketing collateral, and other
Product fulfillment (client orders, processing faxes, and internal office supply ordering)
Data entry into Excel, Google Sheets, and proprietary systems
Daily work in Client Relationship Management (CRM) system
Support inter-departmental requests and other special projects
Perform other duties as assigned
Experience and Qualifications
Associate’s Degree preferred, or equivalent combination of education and experience
Proven technical skills (data entry, databases, online systems/websites)
Proficiency in Excel and Google Suite,
Discretion in handling sensitive hiring information
High attention to detail
Ability to manage multiple priorities with strict deadlines
Strong communication (both written and verbal), professionalism and interpersonal skills
Efficient organization skills
Physical Requirements
Frequently Performed tasks
Constantly operates a computer and other office productivity machinery, such as a copy machine or computer printer.
Must be able to remain in a stationary position 50% of the time.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
National Testing Network is an E-Verify, Affirmative Action, Equal Opportunity Employer
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: Remote
Title: Front Desk Administrative Assistant
Company: ZS
Location: Chicago, IL
