Overview
Front Desk Agent Jobs in Asheville, NC at The Flat Iron Hotel
Full Job Description
AT INDIGO ROAD…
Our goal is to be the best job you’ll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you’ll best take care of our guests. It’s working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart.
Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.
WHY THE FLATIRON HOTEL
The 71 room Flat Iron Hotel is an adaptive re-use of Asheville, North Carolina’s iconic, downtown landmark, the Flat Iron building which was erected in 1927. The new hotel within the historic Flat Iron will also include a restaurant/cafe, rooftop, speakeasy, banquet space, and shared work space.
AS A FRONT DESK AGENT
The Flatiron Hotel is seeking a highly motivated anddetail-oriented individualto join our front desk team as aFront Desk Agent. In this key role, you will be thefirst point of contactfor our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay.
What we will ask of you:
Always provide excellent and attentive service to guests.
Handle confidential information, including guest records, with a high degree of integrity.
Ensure proper credit card and key control policies are followed accurately.
Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
Responsible for knowing hotel emergency procedures.
Maintain accurate accounts of cash, and credit transactions.
Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
Maintain the integrity of Company proprietary information and protect Company assets.
Maintain complete knowledge in the use of all office equipment, and property management systems.
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
Attend required training and meetings.
Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
Proficiency in Microsoft Word, Outlook and Excel preferred.
Other Duties and Responsibilities:
Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
Participates in activities and meetings.
Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required.
All other duties as assigned.
Requirements for Success:
One or more years of employment in similar position or equivalent preferred
Additional education, training, or certification preferred
Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
Ability to communicate effectively with fellow leaders, managers, employees, and all guests
Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
Must be able to work days, …
Title: Front Desk Agent
Company: The Flat Iron Hotel
Location: Asheville, NC
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