Overview
Front Desk Agent Jobs in King of Prussia, PA at Element Valley Forge
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Must be available to work swing shifts and grave yard shifts, they are from 3 PM TO 11 PM AND 11PM TO 7 AM.
WEEKENDS ARE REQUIRED.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Cash Handling experience
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Type: Full-time
Pay: $17.35 – $17.66 per hour
Expected hours: 35 – 38 per week
Schedule:
8 hour shift
Monday to Friday
Night shift
Overnight shift
Overtime
Weekends as needed
Work setting:
In-person
Experience:
Customer service: 2 years (Preferred)
Ability to Relocate:
Inglewood, CA 90302: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Agent
Company: Element Valley Forge
Location: King of Prussia, PA
