Overview
Front Desk Agent Jobs in Tucson, AZ at Fairfield Inn & Suites Oro Valley
Full Job Description
1)Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
2) Provides quality service for guests including providing pertinent information about the area.
3) Handle and resolve guest’s complaints
4) Operate switchboard giving courteous, polite service.
5) Assist in training of new front desk staff.
6) Demonstrate good communication skills.
7) Perform basic math using a calculator.
8) Have legible handwriting.
9) Knowledge of computer equipment.
10)Record information in the clerk log book and shift reports.
11)Promptly report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or Company property.
12)Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
13)Promote all marketing programs to the guest.
14)Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
15)Maintain a neat and clean appearance behind the front desk and in the lobby area. 16)Operate TDD equipment for hearing impaired guests.
17)Implement all company policies and procedures for safety and security.
18)Send and receive faxes. 19)Responsible for key control. Issues and receives both room keys and master keys.
Job Type: Full-time
Pay: From $15.08 per hour
Expected hours: No more than 40 per week
Benefits:
Employee discount
Paid time off
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Work setting:
In-person
Experience:
Hotel experience: 1 year (Required)
Work Location: In person
Title: Front Desk Agent
Company: Fairfield Inn & Suites Oro Valley
Location: Tucson, AZ
Category:
