Overview
Front Desk Agent Jobs in Powell Butte, OR at Brasada Ranch
Full Job Description
Love What You Do, Everyday.
Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you’re surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you’ll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.
The Perks
The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they’re the reason we win awards like Conde Nast Traveler’s Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That’s why Brasada Ranch is proud to offer our employees the following benefits:
Medical, Dental and Vision company sponsored benefit package available to full-time employees
401k with company match
Tuition reimbursement program
Free golf privileges
Seasonal Family Pass to the athletic center
Employee discounts at all restaurants, spa services, and retail
One complimentary trail ride with Brasada Trails
Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.
Role Description
The purpose of this position is to interact with our guests and ensure they have a great experience when staying at the resort. This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort. The Front Office Guest Service Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations. Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest’s request.
Our Guest Service Agents are the warmest and most engaging group at Brasada, and that is saying something. As a member of this team, you will be the main point of contact for every guest, and with this responsibility, it is vital that you truly love every aspect of customer service. You are motivated to build strong relationships from the moment our guests reach the desk and to creatively solve problems when expectations are not met. You will need to have the drive to take every opportunity to productively upsell all of the other amazing services and amenities of Brasada and have a vast knowledge of the Central Oregon area.
Skills / Traits
Previous guest service and reservation experience preferred.
Excellent written and oral communication skills required.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Guest Service Agents earn $20 – $22.66 per hour based on experience. Schedules include evenings, weekends, and holidays.
Title: Front Desk Agent
Company: Brasada Ranch
Location: Powell Butte, OR
Category:
