Overview
Front Desk Agent Jobs in Salt Lake City, UT at Marriott Salt Lake at City Creek
Full Job Description
About Us: It is an exciting time at the Salt Lake Marriott Downtown at City Creek and the hotel has great opportunities to join our team. We are located in the heart of the city and near the downtown area’s most popular attractions. Our inviting hotel captures Salt Lake City’s love for nature and the traveler’s desire for modern style. Located across the street from The Salt Palace Convention Center and just one block from multiple TRAX stops, the hotel thrives off the fast-paced convention and group business. We offer Health, Dental and Vision benefits, discounted parking and TRAX passes for our associates as well as competitive pay in an environment that promotes growth and development. Apply today to discover your next great adventure in Salt Lake City! Don’t meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview:
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Responsibilities:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be…
Title: Front Desk Agent
Company: Marriott Salt Lake at City Creek
Location: Salt Lake City, UT
Category:
